At Basit Home Essentials, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a flexible return policy to ensure your peace of mind when shopping with us.

1. Return Window

You have 30 days from the date of delivery to return most items for a full refund or exchange. The return period begins on the day you receive your order.

2. Eligible Items for Return

Most items purchased from Basit Home Essentials can be returned, including:

• Kitchen essentials and cookware
• Home organization products
• Decorative items and home accessories
• Bathroom essentials
• Seasonal collections
• Unopened beauty and personal care items

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

• Personal care items that have been opened or used
• Intimate or sanitary goods
• Perishable items or food products
• Custom or personalized items
• Items damaged by misuse or normal wear
• Digital downloads or gift cards
• Items marked as final sale or clearance (unless defective)

4. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Original Condition: Items must be unused, unwashed, and in the same condition as received
• Original Packaging: Items should be returned in their original packaging with all tags, labels, and accessories
• Proof of Purchase: Include your order number or receipt
• Return Authorization: Contact us before returning to receive a Return Merchandise Authorization (RMA) number

5. How to Initiate a Return

Follow these simple steps to return your item:

1. Contact Us: Email us at returns@basithomeessentials.com or call our customer service team
2. Provide Details: Include your order number, item(s) to return, and reason for return
3. Receive RMA: We'll provide you with a Return Merchandise Authorization number and return instructions
4. Package Item: Securely package the item with the RMA number clearly marked
5. Ship Return: Send the package using the provided return label or your preferred shipping method

6. Return Shipping

Free Return Shipping

We provide free return shipping for:

• Defective or damaged items
• Items that don't match the description
• Wrong items sent due to our error

Customer-Paid Return Shipping

Return shipping costs are the customer's responsibility for:

• Change of mind returns
• Items that don't fit your space or preferences
• Returns due to ordering the wrong size or color

Return shipping typically costs $5-15 depending on item size and weight.

7. Refund Process

Processing Time

Once we receive your returned item:

• Inspection: 1-2 business days to inspect the returned item
• Refund Processing: 2-3 business days to process the refund
• Bank Processing: 3-7 business days for the refund to appear in your account

Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Shop Pay: Refunded to your Shop Pay account
• Gift Cards: Refunded as store credit

8. Exchanges

We're happy to exchange items for a different size, color, or similar product:

• Same Price: Direct exchange at no additional cost
• Price Difference: You'll be charged or refunded the difference
• Out of Stock: If the desired item is unavailable, we'll process a full refund
• Exchange Shipping: We'll cover shipping costs for exchanges due to our error

9. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact Us Immediately: Report the issue within 48 hours of delivery
• Provide Photos: Send clear photos of the damage or defect
• Priority Processing: We'll expedite your replacement or refund
• No Return Required: In some cases, we may not require the item to be returned

10. International Returns

For international customers:

• Returns are accepted within 30 days of delivery
• Customer is responsible for return shipping costs and any customs fees
• Items must clear customs and be received in original condition
• Refunds will be processed in the original currency, minus any international transaction fees

11. Partial Returns

You can return individual items from a multi-item order:

• Each item will be refunded individually
• Original shipping costs will only be refunded if the entire order is returned
• Return shipping costs apply per return package

12. Gift Returns

Items purchased as gifts can be returned by the recipient:

• Gift Receipt: Present the gift receipt for a full refund
• No Receipt: Returns without receipt will receive store credit for the current selling price
• Original Purchaser: The gift giver can also initiate returns using their order information

13. Store Credit

In certain situations, we may issue store credit instead of a refund:

• Returns without proof of purchase
• Items returned after the 30-day window (at our discretion)
• Damaged items due to customer misuse
• Store credit never expires and can be used for future purchases

14. Restocking Fees

We generally do not charge restocking fees. However, a 15% restocking fee may apply to:

• Large or bulky items that require special handling
• Items returned without original packaging
• Custom orders that are returned (if accepted)

15. Seasonal and Sale Items

• Sale Items: Regular return policy applies unless marked as final sale
• Clearance Items: May have modified return periods or be final sale
• Seasonal Items: Must be returned before the end of the relevant season

16. Contact Information

For questions about returns or to initiate a return:

• Email: returns@basithomeessentials.com
• Phone: [Your customer service number]
• Hours: Monday-Friday, 9 AM - 6 PM (Your timezone)
• Response Time: We typically respond within 24 hours

17. Policy Updates

This return policy may be updated from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.